Payments are handled by Stripe. Everything about your subscription is under Manage billing in your account, which opens Stripe's secure billing page.
Subscribe
In your account, choose a plan and pay on Stripe's checkout page. You come back to your account when it's done, and you can register servers right away.
If a plan shows Temporarily full, our relays don't have room for a new server on it right now. Subscribing is paused for that plan, so you're never charged for service we can't give. Check back soon; see When relays are full.
Upgrade or downgrade
Under Manage billing, choose Update plan. The new limits apply within a minute. Stripe shows how the price difference is handled before you confirm.
If you move to a plan with fewer servers than you have registered, the extra servers stay registered but can't all connect; keep the ones you use and remove the others (how: Replace or remove this server → Remove this server on its card).
Invoices and payment method
Under Manage billing, you can download every invoice and receipt, and change your card or billing address.
If a payment fails
- Your service keeps working while Stripe retries the payment over the following days.
- Your account shows a warning; update your card under Manage billing.
- If every retry fails, the subscription ends (see below).
Cancel
Under Manage billing, choose Cancel plan. Your plan keeps working until the end of the period you already paid for. There is no fee and no notice period.
When a subscription ends
- Your servers are paused: they can't connect through Coursier, and their addresses show the offline page.
- Their addresses stay reserved for you. Subscribe again and everything works as before, with the same addresses.
- 90 days after the subscription ended, your account and its data are deleted. Addresses are never given to anyone else, even then.
- The plugin stays installed in Jellyfin. Use Disconnect this server on its page if you won't come back, or simply uninstall it.
Delete your account now
Delete my account at the bottom of your account page deletes everything at once and cancels the subscription immediately, without a refund for the current period.