Most questions are answered in this help center. If yours isn't, we're happy to help.
Before writing
- Server offline? Go through "Server offline" page; the connection test tells you a lot.
- An app won't connect? See An app can't connect.
- Billing question? Manage billing in your account shows invoices, payment method and plan changes.
Write to us
Email support@m.coursier.io. We usually answer within two business days.
To get an answer in one go, include:
- Your account ID (shown after "Signed in as" in your account) and the server ID from the server's card.
- What you expected, what happened, and since when.
- The plugin's status and the result of Test connection to Coursier (Dashboard → Coursier → Troubleshooting).
- Your Jellyfin version, and how it runs (Windows, Linux, Docker, NAS…).
- For playback problems: the device and app, and the quality you chose.
Never send passwords, activation codes or the plugin's server credential. We will never ask for them.